JBC's warranty is against manufacturing defects. Warranty does not cover product wear due to use or mis-use.

Systems:         2 Years

Cords:              1 Year

Tips:                  Heater: Lifetime of tip plating
                           Tip: lifetime of plating

Dead on  Arrival (DOA) System: A system is considered DOA if it fails within 3 weeks from the time it was purchased by the end-user. The DOA system will be replaced by a new one. If a distributor replaces the system, for an end-user, JBC will, in turn, replace this unit under the following conditions:

a) It is returned to JBC in a timely manner and
b) The distributor must supply a copy of the sales receipt under which it was sold.

DOA Cartridges and accessories will be replaced provided they do not work since the initial use.

Problem systems: a system can be considered as such if:
a) It has been unsuccessfully returned for repair or
b) A JBC sales person, sales rep or distributor can declare a problem system and have it replaced with a new one, with prior approval from JBC.

The customer pays for inbound freight and JBC, pays for return freight.

The warranty is void if:

a) The unit is damaged due to miss-use, such a using the equipment for a purpose it was not designed.
b) There are unauthorized modifications, or
c) The power supply/control unit has been opened.