Shopping Cart: Our Shopping Cart was installed for your benefit to make shopping for supplies and getting quotes quicker and more efficient, 24/7. It is really easy to use if you just give it a try. If you make a mistake, just do it again and e-mail us about the mistake. We would probably catch it anyway and call you before filling a questionable order. Please do not worry about making a mistake as it is something that we all do. If you are a first time user and would simply like to take our shopping cart for a spin, (Type "TEST" after your name and we will not fill the order). The order will not even submit until you have completed the payment information and clicked the submit button. You can cancel at any time by hitting the back button on your browser. We will hold the contents of your cart for 6 weeks in case you wish to come back and resume shopping. Just click the View Cart hyperlink at the top of the page to see the contents of your cart. Thank you.
Low Price Guarantee:  We guarantee to have the lowest prices on the web, period. If you find a lower priced (In-Stock Item) on the web within 90 days of your purchase,  just let us know the web address and we will sell, or refund an amount equal to that price less 10%. In other words, if you purchase something from us and later (within 90 days) find it on the web for less money, we will refund an amount equal to that price minus what you originally paid, plus refund you 10% of the new price. If you have not purchased yet and find a lower price on the web for the same (In-Stock Merchandise), we will match that price and give you a 10% discount off of the new price. This is our way of saying "Thank You" for giving us the opportunity to become Your Soldering and Desoldering Specialist.
Payment:  To accommodate our many customers and their different payment types, we have tried to incorporate all ways of payment into our Shopping Cart. You may now order On-Line with a Purchase Order on an Open Account (If you have an account established). You may also open up an account by Ordering On-Line and faxing your credit references and bank information. You may also order and pay by PayPal, COD Company Check, Personal Credit Card, Company Credit Card, Government Credit Card, or Wire Transfer or Telegraph Transfer  to our Bank. You may also Order On-Line, then mail a check, and your order will be processed when we receive the check.
Credit Cards:  We accept Visa, Master Card, Discover/Novus, and American Express in personal, company, corporate, or government credit cards.

Security:  Our site is secured with 128 Bit Encryption by the trusted name of GoDaddy (Click the image) for a validity report on our site. In the unlikely event unauthorized use of your credit card occurs, follow the reporting procedures defined by your credit card provider and contact us immediately. Most credit card companies cover all charges that result from unauthorized use of your credit card or may limit your liability to $50.00 USD - the maximum liability allowed under the Fair Credit Billing Act. For additional information on the Fair Credit Billing Act, contact the Bureau of Consumer Protection or visit the Federal Trade Commission web site at www.ftc.gov. If your credit card company holds you liable for unauthorized charges made as a result of your credit card purchase from www.howardelectronics.com while using our secure server, we will reimburse you for the remaining liability, up to the maximum of $50.00 USD.
Credit Card Security:  If you are more comfortable with inputting your credit card number over the phone, you can call us with your credit card information. In the United States, call 800-394-1984 Or, you can fax it by dialing 316-321-2803. Outside the United States, call us at 01-316-321-2800 or fax at 01-316-321-2803.
60 Day 100% Total Satisfaction Guarantee:  HEI now offers a 60 day money back guarantee on all products sold by us. If for any reason you are not thoroughly satisfied  with any of our products, simply call us, or e-mail us and we will immediately issue an RMA (Return Materials Authorization) number. As soon as we receive the merchandise in satisfactory condition, you will  promptly be refunded in the same way that you originally made payment to HEI.

For any further questions on the Shopping Cart or Anything else:

Call 1-800-394-1984 Toll free USA and Canada
Call 01-316-321-2800 International
Call 01-316-321-2803 Fax

Howard Electronic Instruments, Inc. 974 SE Pioneer Rd El Dorado, KS 67042 1-800-394-1984 Toll Free (USA and Canada) 316-321-2800 Local 01-316-321-2800 International Phone 316-321-2803 Fax

Our Shop Safe Guarantee 60 Day Money Back Guarantee Low Price Guarantee Contact Us Home

Copyright © 1996 - 2008 Howard Electronic Instruments, Inc. All rights reserved.
Revised: 10/02/2008